Shipping and allocation of Pre-Orders
Unfortunately it is possible that products get allocated by distributors and therefore we can’t guarantee full delivery of pre-orders. We allocate the product we receive according to the payment date.
We only sell a small part of our product through pre-orders to minimize the risk of canceling orders.
Payment of Pre-Orders
The payment terms for pre-order articles is the same as for regular orders. The order has to be paid in 7 days.
If there are allocations or cancelations from our side, the full amount for articles not sent will be refunded.
Delivery of Pre-Orders
The order will be sent out as soon as possible, but earliest that they arrive on the date of release. Because there are possible delays from distributors, shipping can be delayed on our side as well.
Ordering PRE-ORDER articles with articles ready to be shipped
If PRE-ORDER articles are ordered with articles ready to be shipped, the entire shipment will be sent out on the release date of the pre-order. Splitting up the order is not possible because of our system and logistical reasons.
If you would like to receive available articles right away, please create two separate orders.
Returns
Orders can be returned within 7 days of receipt. The return shipping has to be paid by the customer. We reserve the right to charge a processing fee for the returns.
To be eligible for a return, the products must be returned in their original, sealed, unused condition, including all packaging. products that show signs of damage, wear, or alteration will not be accepted for a return or refund.
To initiate a return, please contact us within 7 days of receiving your order. Once you reach out, we will provide instructions on how to send the products back. Make sure to securely package the items.
After we receive the returned products and verify their condition, we will either issue a refund to your original payment method or send you a gift voucher for our store.